Returns & Exchanges

At YAMASAN KYOTOUJI, we take pride in the quality of our authentic Japanese home goods and want you to be completely satisfied with your purchase. If your order does not meet your expectations, we offer a hassle-free return or exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original Japanese artisanal packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package to the return address specified in your authorization email.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will process your full refund to the original payment method or ship your requested exchange items within 5-7 business days.