Frequently Asked Questions

Everything you need to know about our authentic Kyoto home goods.

Where are Yamasan Kyoto Uji products manufactured?

All our products are sourced directly from Kyoto, Japan, working with local artisans and tea masters to ensure authentic craftsmanship and traditional quality.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days, while express options via DHL or EMS usually arrive within 3-5 business days depending on your location.

What is your return policy for home goods?

We accept returns for unused items in their original packaging within 30 days of delivery. Please note that for food items like matcha, we cannot accept returns once the seal is broken.

Are your ceramics and teaware dishwasher safe?

While some items are durable, we recommend hand-washing our traditional handmade ceramics and bamboo whisks to preserve their delicate glazes and structural integrity.

Do you offer wholesale pricing for businesses?

Yes, we provide wholesale opportunities for cafes, restaurants, and retail boutiques. Please contact our support team with your business details for a custom quote.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.